Jackie retired in 2012 as Secretary of the New York State Public Service Commission after completing a 34-year career as a utility regulator and is now an impartial hearing officer for the New York State Department of Education for special education hearings. She also serves on the Presumptive Mediator Panel and as an arbitrator for the 3rd and 4th NYS Supreme Court Judicial Districts, and is a consulting attorney on energy and environmental matters. Jackie involves herself in volunteer community mediation and restorative justice issues.